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A. CISCO 640-460 EXAM certifies you with CCNA Voice certificate. This exam confirms basic IP telephony installation, configuration, and maintenance skills by testing a candidate’s knowledge of implementing and configuring small- to medium sized IP Telephony solutions using Cisco Unified Communications Manager Express, Cisco Unity Express, and the UC500 Smart Business Communications System solutions.

Q. What are the prerequisites for the CISCO 640-460 exam?

A. You need to have CCNA or any CCIE certification before preparing for this exam.

Q. What credit does the CCNA voice exam provide?

A. By achieving the CCNA Voice certification, you get ready for new career opportunities in voice networking. Passing the CCNA Voice Exam is an important step toward achieving the Cisco CCVP and other professional-level Cisco certifications.

Q. What certificate does it provide?

A. 640-460 provides the CCNA Voice certificate. By this you are known as a Voice Technologies Administrator, Voice Engineer, and Voice Manager.

Q. How many questions are asked in the test?
A. There are 55 to 70 questions related to Installation, configuration, and maintenance of small to medium size IP telephonic communication are asked in this paper.

Q. What is the duration of the test?

A. The duration of the test is 90 minutes.

Q. What is the passing score?

A. You need to score at least 825 marks out of 1000.

Q. What is the test retake policy?

A. If you fail this exam you will have to wait for 5 calendar days to retake the test.

Q. Why should I become certified?

A. You should have this certification because CCNA Voice certification gives a strong foundation invoice applications and concepts of infrastructure and are capable of performing baseline installation, operational, and maintenance tasks on Cisco VoIP solutions, particularly the Smart Business Communications System telephony.

Q. What are the skills being measured for the exam?

A. The CCNA Voice Certification enterprise option assesses skills/knowledge related to the Cisco Unified Communications Manager 6.0 (CUCM) 6.0. It is typically employed by large organizations such as governments, large companies, and colleges.

Q. Where to take the test?

A. You can take the test at any Prometric testing facilities and vue centre.

Q. What can I expect from Cisco if I pass the 640-460 exam?

A. When you pass the 640-460 exam Cisco will award you a certificate of CCNA Voice.

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A customer is in the planning stages of deploying a Cisco Unified Communications solution for
their company. Previously, they were leasing a traditional PBX system from the telco and they
have very little experience with voice. The customer wants to know what two signaling methods
between the IP phone and the Cisco Unified Communications Manager Express are available for
their use. (Choose two.)

A. H.323
B. SCCP
C. MGCP
D. SIP
E. RTP

Answer: B, D
Questions: 37
Which three options can be configured using Cisco Configuration Assistant? (Choose three.)

A. Voice VLAN only
B. Voice and data VLANs
C. Script selection for the AutoAttendant
D. Sip trunk to an ITSP
E. Voice-mail archive

Answer: B

Questions: 38
In which two situations would a voice gateway be required? (Choose two.)

A. To connect a corporate or branch location to an IP WAN
B. To connect a corporate or branch location using VoIP to the PSTN
C. To connect a Cisco Unified Communications Manager to a LAN
D. To connect a Cisco Unified Communications network to a PBX
E. To connect a corporate or branch location to a MAN

Answer: B, D
Questions: 39
Which best describes the auto-attendant in a Cisco Unified Communications environment?

A. A set of call processing instructions that automatically tell the system what to do when it
reaches a particular system ID
B. A system that automatically allows inside or outside callers to leave voice-mail messages 24
hours, 7 days a week, even when no operator is on duty
C. A function that greets and guides callers through a telephony system in a friendly and timely
manner, allowing them to reach an endpoint, leave messages, or speak to an operator
D. A function that allows the option of listening to, composing, replying to, forwarding, or deleting
calls or voice-mail messages through a website without the need of a live telephone operator

Answer: C

Questions: 40
Which statement about the Cisco Unity Express default AutoAttendant is true?

A. The default AutoAttendant must be enabled during the Initialization Wizard process otherwise
voice-mail services will not function.
B. Enabling the default AutoAttendant is not mandatory during the Initialization Wizard process.
C. The default AutoAttendant is enabled by default with the exception of the prompts that must be
recorded via AvT.
D. The default AutoAttendant cannot be used as is, and it must be customized for the particular
environment it will be used in.
Answer: B

Questions: 41
What is a numbering plan?

A. It describes the path from one endpoint to another.
B. It describes the calling privileges of an endpoint.
C. It describes how digits are manipulated in processing a call.
D. It describes call coverage in a dial plan.
E. It describes the endpoint addressing used in a voice system.

Answer: E

Questions: 42
What protocol is used to monitor and provide control information about the quality of an RTP
session?

A. UDP
B. RTP
C. NTP
D. RTCP

Answer: D

Questions: 43
Which three of these are part of the e.164 number in the ITU-T numbering plan for geographic
areas? (Choose three.)

A. SANC.SPID
B. Station code
C. Country code
D. Subscriber number
E. Numbering plan area
F. National destination code

Answer: C, D, F

Questions: 44
Which three are components of a dial plan? (Choose three.)

A. Call legs
B. Endpoint addressing
C. centralized control
D. Call coverage
E. Digit manipulation
F. Decentralized control

Answer: B, D, E

Imagine yourself walking into a small business and showing them how to set up their voice and data networks. And then doing the setup for them. This will be you — once you’ve completed Jeremy Cioara’s CCNA Voice video series.

Jeremy’s training provides you with everything you need to know about setting up a Voice over IP (VoIP) telephone network for businesses of up 200 users.

VoIP Enriches Everyone
Employers everywhere are switching from PBX to internet-based VoIP systems. Why? Because the potential cost savings are huge. Using Cisco Unified Communications, organizations can merge their voice, data and video networks — often using their existing equipment.

But businesses aren’t the only ones making money from VoIP. It’s also lucrative for IT pros holding CCNA Voice certification. And because so many Cisco professionals don’t yet understand VoIP, isn’t it worth your while to become one of those who does?

Employers will value the efficiency you bring to their operations. Extension Mobility unshackles employees from cubicles. Open Architecture allows for multi-vendor equipment solutions. Internet Website integration keeps customers happy. And unified inboxes for voicemail, email and faxes simplify life for everyone.

Bridging the Gap to CCVP
CCNA Voice bridges the gap between CCNA and CCVP. So while you’re earning CCNA Voice certification and learning valuable on-the-job skills with Jeremy’s help, you’ll also be advancing towards even more marketable CCVP certification.

Jeremy knows how to make serious learning fun. Rather than just presenting information (generic syntax, tips, etc.), his series walks through a practical deployment of a VoIP network, step-by-step.

Cisco’s CCNA Voice exam uses real-world, scenario-based questions. Jeremy makes sure you’re ready for this type of test. You’ll actually see a network materialize before your eyes. Doesn’t that sound like a great way to learn?

Cisco CCNA Voice: Voice Specialist Certification Exam-Pack 640-460: IIUC Contents:

* Welcome to VoIP: Cisco Certification and Getting the Most from This Series (free video)
* Welcome to VoIP: Voice in a Packet…What’s the Big Deal?
* Historic Voice: Understanding Analog Connectivity
* Historic Voice: Digital Connectivity
* Historic Voice: Digital Connectivity, Part 2
* Historic Voice: Legacy Voice Components and Connectivity
* Cisco VoIP: Understanding the Pieces of a Cisco Voice Network
* Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 2
* Network Foundations: Preparing the Infrastructure for VoIP
* Network Foundations: Preparing the Infrastructure for VoIP, Part 2
* Cisco CME: Hardware Requirements and Installation Process
* Cisco CME: Ephones and Ephone-DNs
* Cisco CME: Ephones and Ephone-DNs, Part 2
* Cisco CME: Ephones and Ephone-DNs, Part 3
* Cisco CME: Voice Productivity Features
* Cisco CME: Voice Productivity Features, Part 2
* Gateways and Trunks: Understanding Voice CODECs
* Gateways and Trunks: Connecting CME to Other Voice Systems
* Gateways and Trunks: Understanding and Configuring Dial Peers
* Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2
* Gateways and Trunks: Manipulating Dialed Digits
* Cisco Unity Express: Hardware Requirements and Features
* Cisco Unity Express: Installation and Configuration
* Cisco UC500: The Ultimate All-in-One Data and Voice Device
* A Final Word to CCNA Voice Test Takers
download links:
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Password default : book4it.blogspot.com

Trainer: Jeremy Cioara (Trainer Comments)
Running Time: 13 Hours
Exam Information from Cisco [cisco.com]

Imagine yourself walking into a small business and showing them how to set up their voice and data networks. And then doing the setup for them. This will be you — once you’ve completed Jeremy Cioara’s CCNA Voice video series.
Jeremy’s training provides you with everything you need to know about setting up a Voice over IP (VoIP) telephone network for businesses of up 200 users.

VoIP Enriches Everyone
Employers everywhere are switching from PBX to internet-based VoIP systems. Why? Because the potential cost savings are huge. Using Cisco Unified Communications, organizations can merge their voice, data and video networks — often using their existing equipment.

But businesses aren’t the only ones making money from VoIP. It’s also lucrative for IT pros holding CCNA Voice certification. And because so many Cisco professionals don’t yet understand VoIP, isn’t it worth your while to become one of those who does?

Employers will value the efficiency you bring to their operations. Extension Mobility unshackles employees from cubicles. Open Architecture allows for multi-vendor equipment solutions. Internet Website integration keeps customers happy. And unified inboxes for voicemail, email and faxes simplify life for everyone.

Bridging the Gap to CCVP
CCNA Voice bridges the gap between CCNA and CCVP. So while you’re earning CCNA Voice certification and learning valuable on-the-job skills with Jeremy’s help, you’ll also be advancing towards even more marketable CCVP certification.

Jeremy knows how to make serious learning fun. Rather than just presenting information (generic syntax, tips, etc.), his series walks through a practical deployment of a VoIP network, step-by-step.

Cisco’s CCNA Voice exam uses real-world, scenario-based questions. Jeremy makes sure you’re ready for this type of test. You’ll actually see a network materialize before your eyes. Doesn’t that sound like a great way to learn?

Cisco CCNA Voice: Voice Specialist Certification Exam-Pack 640-460: IIUC Contents:

Welcome to VoIP: Cisco Certification and Getting the Most from This Series (free video)

Welcome to VoIP: Voice in a Packet…What’s the Big Deal?

Historic Voice: Understanding Analog Connectivity

Historic Voice: Digital Connectivity

Historic Voice: Digital Connectivity, Part 2

Historic Voice: Legacy Voice Components and Connectivity

Cisco VoIP: Understanding the Pieces of a Cisco Voice Network

Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 2

Network Foundations: Preparing the Infrastructure for VoIP

Network Foundations: Preparing the Infrastructure for VoIP, Part 2

Cisco CME: Hardware Requirements and Installation Process

Cisco CME: Ephones and Ephone-DNs

Cisco CME: Ephones and Ephone-DNs, Part 2

Cisco CME: Ephones and Ephone-DNs, Part 3

Cisco CME: Voice Productivity Features

Cisco CME: Voice Productivity Features, Part 2

Gateways and Trunks: Understanding Voice CODECs

Gateways and Trunks: Connecting CME to Other Voice Systems

Gateways and Trunks: Understanding and Configuring Dial Peers

Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2

Gateways and Trunks: Manipulating Dialed Digits

Cisco Unity Express: Hardware Requirements and Features

Cisco Unity Express: Installation and Configuration

Cisco UC500: The Ultimate All-in-One Data and Voice Device

A Final Word to CCNA Voice Test Takers
Prerequisite
CCNA certification

Here’s what you’ll learn in each video of the Cisco CCNA Voice: Voice Specialist Certification (Exam-Pack 640-460: IIUC)series

Video #1 – “Welcome to VoIP: Cisco Certification and Getting the Most from This Series” – With every new program, there is typically an included “Read Me First” text file. In the same sense, consider this nugget the “Watch Me First” of the series. This nugget presents the strategies you can use for getting the most from the series, changes to the Cisco certification program, and the ideal CCNA Voice lab environment.
Video #2 – “Welcome to VoIP: Voice in a Packet…What’s the Big Deal?” – Before you can dive into the technical aspects of converting a network to Voice over IP (VoIP), you must first understand the “why” behind it all. In this nugget, you will get the big picture view of the reasons for moving to VoIP and the framework of a VoIP migration plan.

Video #3 – “Historic Voice: Understanding Analog Connectivity” – VoIP networks are the “new thing” of network technology…which implies that there is an “old thing” still in existence. That “old thing” is analog and digital communication technology. Since VoIP networks must integrate tightly with the legacy voice world, a good understanding of analog and digital is necessary. In this nugget, Jeremy explores the properties of analog connectivity and signaling.

Video #4 – “Historic Voice: Digital Connectivity, Part 1″ – Moving on in the legacy voice realm, this nugget explains digital connections and the extremely important process of converting analog communication to digital.

Video #5 – “Historic Voice: Digital Connectivity, Part 2″ – The digital voice discussion continues with technologies geared at sending multiple voice calls over a single line. The technologies discussed in this nugget include Time Division Multiplexing (TDM), T1 and E1 Channel Associated Signaling (CAS), and T1 and E1 Common Channel Signaling (CCS).

Video #6 – “Historic Voice: Legacy Voice Components and Connectivity” – This nugget wraps up the discussion of historic voice by putting all the pieces together into a big picture view. Topics include the Public Switched Telephone Network (PSTN), Private Branch eXchange (PBX) and Key Systems, and a discussion of PSTN numbering plans.

Video #7 – “Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 1″ – In this nugget, Jeremy begins discussing the new world of Cisco VoIP. Cisco has created a voice infrastructure model with four layers (infrastructure, call processing, endpoints, and applications) to describe how voice networks should be built. This nugget explores this model and specifically discusses the infrastructure, call processing, and application layers.

Video #8 – “Cisco VoIP: Understanding the Pieces of a Cisco Voice Network, Part 2″ – The discussion of the Cisco voice infrastructure model continues in this nugget with a specific focus on the endpoints of the Cisco VoIP network.

Video #9 – “Network Foundations: Preparing the Infrastructure for VoIP, Part 1″ – A Cisco VoIP network is only as good as its foundations. In order to support reliable, high-quality voice traffic, the network infrastructure must support new, key features. This nugget specifically focuses on Power over Ethernet (PoE) and Voice VLAN concepts and configurations.

Video #10 – “Network Foundations: Preparing the Infrastructure for VoIP, Part 2″ – This nugget continues the discussion of the network infrastructure by exploring the Cisco IP phone boot process, IP phone DHCP support, and the Network Time Protocol (NTP) implementation.

Video #11 – “Cisco CME: Hardware Requirements and Installation Process” – Now that the necessary network infrastructure adjustments have been made, you can move into the installation of the Cisco IP Communication Manager Express (CME, aka CallManager Express) call processing equipment. In this nugget, Jeremy explores the CME licensing, design models, files, and installation process.

Video #12 – “Cisco CME: Ephones and Ephone-DNs, Part 1″ – Once you install the CME equipment, you can move into the configuration process. This nugget discusses preparing CME for IP phone registrations and the extremely important concept of ephones and ephone-dns.

Video #13 – “Cisco CME: Ephones and Ephone-DNs, Part 2″ – The conversation about ephones and ephone-dns continues as Jeremy walks through the configuration of IP phones (ephones) and button association with ephone-dns.

Video #14 – “Cisco CME: Ephones and Ephone-DNs, Part 3″ – In this nugget, Jeremy wraps up the discussion of ephones and ephone-dns by exploring unique ephone-dn configurations such as shared lines and button overlay.

Video #15 – “Cisco CME: Voice Productivity Features, Part 1″ – It’s time for feature madness! This nugget examines the configuration of a voice network directory, call forwarding, transfer, park, and pickup.

Video #16 – “Cisco CME: Voice Productivity Features, Part 2″ – The feature madness continues as Jeremy configures intercom, paging, after hours call blocking, music on hold (MoH), and web-based graphic administration of CME.

Video #17 – “Gateways and Trunks: Understanding Voice CODECs” – Now that you have configured the CME for local communication, it’s time to reach out to the outside world with our voice gateway and trunk configurations. This initial nugget focuses around a discussion of audio coder/decoders (CODECs) and determining bandwidth requirements for VoIP communication.

Video #18 – “Gateways and Trunks: Connecting CME to Other Voice Systems” – CME can connect to two types of voice networks through gateways and trunks: legacy voice (analog and digital) and VoIP. This nugget discusses the methods and protocols you can use when configuring these connections.

Video #19 – “Gateways and Trunks: Understanding and Configuring Dial Peers, Part 1″ – It’s the most important topic of the entire series: dial-peers. Dial-peers are used to define the “routing table for voice traffic.” This nugget discusses the core concepts behind dial-peers (call legs) and the base configuration of Plain Old Telephone Service (POTS) and VoIP dial-peers.

Video #20 – “Gateways and Trunks: Understanding and Configuring Dial Peers, Part 2″ – The dial-peer discussion continues as Jeremy explores common dial-peer wildcards and the process used by routers to match inbound and outbound dial-peers to correctly route calls.

Video #21 – “Gateways and Trunks: Manipulating Dialed Digits” – There are many times in the configuration of a voice network where you will need to modify dialed number information. That’s the primary topic of this nugget: digit manipulation. In here, Jeremy presents multiple practical scenarios and the digit manipulation techniques you can use to meet customer requirements.

Video #22 – “Cisco Unity Express: Hardware Requirements and Features” – Chances are you’ve never seen a corporate telephony network that did not have some type of voicemail system. In order to meet this need, most CME deployments will also include a Cisco Unity Express (CUE) module. In this nugget, you will explore the CUE appliance models and features.

Video #23 – “Cisco Unity Express: Installation and Configuration” – Amazingly enough, CUE installs as a separate, Linux-based appliance inside of a Cisco router. In this nugget, Jeremy explores the methods used to connect from the Cisco IOS to the CUE appliance and the base configuration of CUE for the network.

Video #24 – “Cisco UC500: The Ultimate All-in-One Data and Voice Device” – Can you imagine a single device that does routing, firewalls, Virtual Private Networks (VPNs), CME, and CUE? Dream no longer – Cisco designed the Cisco Unified Communications 500 (UC500) to be the ultimate all-in-one solution for small businesses. In this nugget, Jeremy reviews the reasons why the UC500 is the best thing since sliced bread and walks through the GUI interface provided for UC500 configuration.

Video #25 – “A Final Word to CCNA Voice Test Takers” – In this final video, Jeremy gives some “final tips” for those preparing for the CCNA Voice (IIUC) certification exam.

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And if you’re not CCNA certifed yet, these new certifications will give you even more reasons to do so!

In the days and weeks ahead, I’ll be adding exclusive articles and tutorials on these exciting new opportunities, and beginning in September, I’ll have new Study Packages available for these new and important Cisco certifications.

For now, let’s take a quick look at the three new certifications.

The new certifications are:

CCNA Voice
CCNA Security
CCNA Wireless
It’s important to understand that these are not replacing the current 640-802 CCNA exam – they’re additional certifications that you can only acquire after earning your NA. You can also earn these if you take the two-exam path – the path you take doesn’t matter; what matters is that you’re CCNA certified.

So why are these certifications so important? A study performed for Cisco by Forrester Consulting showed that 40% of companies surveyed have a voice specialist, and in the next five years, that percentage will rise to 69%.

There are equal opportunities coming in the Security and Wireless fields; you can read about the study results in those area on my CCNA Security and CCNA Wireless pages.

The bottom line is this: Voice is becoming more and more prevelent in today’s networks, and network admins who have knowledge and certification in Voice will have a major advantage over those who do not. That’s what the new CCNA Voice certification is all about!

An early look at the CCNA Voice exam blueprint shows that you’ll have to be knowledgable in these areas….

the Cisco Unified Communications Architecture

PSTN services and capabilities

VoIP signalling protocols

Voice plans, dial plans, gateways, and other voice network components

the Cisco Configuration Assistant

… and quite a few other topics that we’ll examine here in the days and weeks ahead.

These new CCNA certifications are a huge step forward for Cisco certifications, and I’m glad to see these additions. Imagine how your resume will look with the CCNA accompanied by Voice, Wireless, and Security certifications!

I’m a tough interview, and I’d certainly hire someone with those qualifications…. and if they already worked for me, they’d get the next available promotion.

I’ve been a part of the certification community for well over 12 years, and these new CCNA certifications are the best change I’ve seen in a long time… and I have no doubt they’ll prove to be the most valuable as well.

So if you’re not CCNA certified at present, you need to get started! There’s never been a better time to become a CCNA, and with these additional opportunities, there’s never been a more important time to do so!